The Consumer may file case \/ claim before Authority\/DC or Consumer Court which is headed by the District & Session judge.<\/p>\n\n\n\n
Steps for Filing Consumer Complaint:<\/strong><\/p>\n\n\n\n 1. 15-Days Legal Notice to Service Provider:<\/strong><\/p>\n\n\n\n Consumer should serve a fifteen days legal notice on plain paper to the provider of defective product or faulty service(s), as the case may be, stating therein that he \/ she \/ they will redress the damage suffered by him \/ her \/ them and consequently pay damages to the consumer within fifteen days of receipt of legal notice, otherwise the consumer may file a claim for redressal of his \/ her \/ their grievance before Consumer Court.<\/p>\n\n\n\n a. Legal notice should be served to the manufacturers \/ sellers of product(s) and to the service provider, in case of provision of service, especially through registered post \/ mail, along-with acknowledgement.<\/p>\n\n\n\n b. There is a limitation of 30 days (from arising of cause of action) for filing a complaint in the consumer court.<\/p>\n\n\n\n c. Serving a 15 days legal notice is pre-requisite for filing claim in Consumer Court.<\/p>\n\n\n\n 2. Before Consumer Court:<\/strong><\/p>\n\n\n\n If matter is not resolved through legal notice, then consumer may file a case \/ claim on plain paper for redressal of his \/ her \/ their grievance before the Consumer Court within subsequent fifteen days.<\/p>\n\n\n\n Case \/ claim may be filed by the consumer himself \/ herself \/ themself or through a Lawyer.<\/p>\n\n\n\n No Court fee is required for filing claim before Consumer Court.<\/p>\n\n\n\n 3. Before Authority \/ DC<\/strong><\/p>\n\n\n\n Any person may file a complaint for violation of provision of following Sections of the Act before the Authority\/DC who, on being satisfied that such is the case, fine the violator that may extend to PKR 50,000 (Rupees fifty thousand only):<\/p>\n\n\n\n Section- 11: Duty of disclosure regarding Products<\/p>\n\n\n\n Section- 16: Duty of disclosure regarding Services<\/p>\n\n\n\n Section- 18: Prices to be exhibited at the business place<\/p>\n\n\n\n Section- 19: Receipt to be issued to the purchaser<\/p>\n\n\n\n Note: No legal notice is required for filing complaints before Authority.<\/p>\n\n\n\n The Consumer Court shall decide the claim within six months after the service of summons on the respondent.<\/p>\n","protected":false},"excerpt":{"rendered":" The Consumer may file case \/ claim before Authority\/DC or Consumer Court which is headed by the District & Session judge. Steps for Filing Consumer Complaint: 1. 15-Days Legal Notice to Service Provider: Consumer should serve a fifteen days legal notice on plain paper to the provider of defective product or faulty service(s), as the … Continue reading Filing a Consumer Complaint before Consumer Court<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[52,50,51],"class_list":["post-125","post","type-post","status-publish","format-standard","hentry","category-consultancy","tag-askwakeel-2","tag-complaint","tag-consumercourt"],"_links":{"self":[{"href":"https:\/\/askwakeel.pk\/blog\/wp-json\/wp\/v2\/posts\/125","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/askwakeel.pk\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/askwakeel.pk\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/askwakeel.pk\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/askwakeel.pk\/blog\/wp-json\/wp\/v2\/comments?post=125"}],"version-history":[{"count":1,"href":"https:\/\/askwakeel.pk\/blog\/wp-json\/wp\/v2\/posts\/125\/revisions"}],"predecessor-version":[{"id":126,"href":"https:\/\/askwakeel.pk\/blog\/wp-json\/wp\/v2\/posts\/125\/revisions\/126"}],"wp:attachment":[{"href":"https:\/\/askwakeel.pk\/blog\/wp-json\/wp\/v2\/media?parent=125"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/askwakeel.pk\/blog\/wp-json\/wp\/v2\/categories?post=125"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/askwakeel.pk\/blog\/wp-json\/wp\/v2\/tags?post=125"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}